FAQ's

Can I use the Pink Sands Body Scrub on my face?

• We DO NOT recommend using Pink Sands body Scrub on your face.

Where can I purchase Island Deep products?

• Right now we are only available on Island-Deep.com 

Can I change my order?

• No. Once your order has started processing we are unable to make any changes.

Can I cancel my order? 

• No once payment is accepted your order begins being processed. Our main priority is to ship fast. 

Can I have my order refunded? 

• Due to sanitization practices and policies ALL SALES ARE FINAL. 

Can I make exchanges? 

• Due to sanitization practices and policies ALL SALES ARE FINAL.

What forms of payment do you accept?

• We accept all federal reserve payments. 

Do you ship internationally?

• At this current time we do not ship internationally.

My order is incorrect what should I do?

• Please send a photo with order confirmation number to hello@island-deep.com

My address is wrong what should I do? 

• You may e-mail us at hello@island-deep.com to resolve this issue. 

Do your products contain nuts?

• All products MAY CONTAIN nut or traces of nut oils. Please read all ingredients before purchasing and ALWAYS patch test. 

Are your products vegan? 

• Yes

Where should I store my products?

• In a cool place and dry if you can. Out of direct sunlight and extreme warmth or cold. 

Island Deep shall not be held liable for service interruption arising from situations beyond our control. These may include, but are not limited to: incorrect shipping information, inability to obtain consignee signature, refusal of shipment, riots, strikes or labor disputes, natural disasters, and acts of God.